Please note that this document is a translation for informational purposes only. The official and legally binding version is the Italian one.
The goods and services subject to these general conditions are offered for sale by SmartBugs s.s., headquartered at Via Cave, 66 – 31020 Villorba (TV), Italy – VAT No. 04659080263, email info@farfallexeventi.com, registered with the Treviso Chamber of Commerce under R.E.A. No. TV-38727, hereinafter referred to as “SB” or “Seller”, through the website https://… and/or other electronic communication means. The contract language used by SB is Italian, and Customer Service will be available in Italian.
1.1 “E-commerce contract” means a contract for goods or services concluded between the supplier/seller (or e-commerce site operator) and a customer/consumer through one or more electronic communication techniques, without the simultaneous physical presence of the parties.
1.2 “Buyer” means the customer (VAT-registered entity) or consumer as defined by Article 3 of Italian Legislative Decree 206/2005 (Consumer Code), i.e., a natural person purchasing for purposes unrelated to business or professional activity.
1.3 “Seller” means the entity indicated above that supplies the goods or services.
1.4 “Consumer” means a natural person ordering for personal, non-professional, non-commercial use.
1.5 “Professional” means any natural or legal person placing an order related to business, professional, commercial, or craft activity. A client who provides VAT number and/or requests an invoice will be considered a Professional, with consequent limitations to statutory legal guarantees as specified in sections 6 and 7.
2.1 Product and service listings on the Website constitute an invitation to offer.
2.2 Prices are visible only to logged-in users.
2.3 Account creation can be done via Google or Facebook login or by email and password, with email verification required.
2.4 Product prices are expressed in Euros, inclusive of VAT and taxes, and may vary depending on Buyer’s specific requests.
2.5 The Seller reserves the right to unilaterally modify prices and services at any time.
2.6 Prices are fixed at the time the order is confirmed and will not change within the same order.
3.1 To place an order, select products, complete the cart, proceed to checkout, and fill the electronic form.
3.2 Buyers requesting invoices must provide fiscal code or VAT number and related billing data during order placement.
3.3 After order submission, Buyers receive a confirmation page and a summary email (not legally binding confirmation) with order details and links to Terms of Sale and Use.
3.4 SB will check stock availability and may contact the Buyer by phone for data verification.
3.5 The contract is concluded when SB confirms order acceptance via written, printable communication including receipt, amounts, and payment terms.
3.6 If any ordered products are unavailable, SB will notify the Buyer by email. The Buyer must respond within 12 hours to confirm partial shipment or cancel the order; otherwise, the order is cancelled and payments refunded accordingly.
4.1 Payment methods accepted: credit card (via Stripe), PayPal, bank transfer. No extra fees apply except bank charges.
4.2 Total payment is divided into a deposit (approx. one-third) and a balance. Failure to pay the balance entitles Seller to retain the deposit.
4.3 Credit card payments are securely processed via Stripe; SB does not access card data.
4.4 Upon payment receipt, SB sends confirmation email.
5.1 Consumers may withdraw within 14 days from delivery (Article 64 Consumer Code).
5.2 Withdrawal must be communicated within 14 days via registered mail or email. Upon acceptance, SB provides a Return Code and refunds payments within 30 days, excluding bank or intermediary fees.
5.3 Returned goods must be intact; any delivery damage must be reported immediately with courier receipt signed “with reserve”.
5.4 Withdrawal right is excluded for custom-made, perishable, sealed products, or opened goods, including butterflies and chrysalises.
6.1 Products are shipped to the address indicated or collected at SB’s premises in Ponzano (Italy).
6.2 Delivery transfers ownership and risk to Buyer.
6.3 Personal pickup is free, date coordinated with Buyer.
6.4 Home delivery uses express courier; delivery costs €15 including VAT within Italy. Tracking number provided.
6.5 Depot pickup option available via SDA, GLS, or BRT for €15 VAT included; recommended for speed and security.
6.6 Packaging includes triple-layer insulated boxes to minimize transport stress.
SB is not liable for delays or failures due to force majeure, internet issues beyond its control, damages after delivery (except for gross negligence), fraudulent payment use if reasonable care is proven, or failed delivery if Buyer is unavailable.
SB guarantees compliance for 2 years; defects must be reported within 2 months (12 hours for perishable goods like butterflies). Returns require authorization with a Return Code and must be sent within 14 days to SB’s address. Refunds use the original payment method.
Professionals are entitled only to civil code warranty.
Buyer must pay timely and keep a copy of the contract if desired. Buyer must provide a valid delivery address.
Failure to comply with essential obligations by either party may lead to contract termination by law without judicial action.
SB processes personal data respecting GDPR and Italian privacy laws, with data used for contract execution, legal compliance, defense of rights, and marketing (with consent). Data may be shared with authorized third parties (accountants, couriers, payment processors). No data is spread publicly. No transfers outside the EU occur.
Users have rights of access, correction, deletion, limitation, portability, objection, consent withdrawal, and complaint as per GDPR.
Orders are digitally stored on SB’s service provider servers securely.
Written communications and complaints must be sent to info@farfallexeventi.com or PEC smartbugs@pec.it.
Disputes will be subject to mediation by the Treviso Chamber of Commerce; jurisdiction is that of the consumer’s residence.
Italian is the available website language.
This contract is governed by Italian law.